FAQ

NEW WEBSITE

What’s included in the service?
The New Website service is all inclusive, from design and architecture, to full content editing, to activation (domain transfers, DNS settings, A Records). Additionally, in the last Coaching Session you'll be guided through the administration panel and will learn how to easily manage your new website yourself.

The aim of this service is to give you the best possible website for your photography; which means, this is not a simple web development service. Starting from a Marketing and Style Assessment (your desired targets and market, your specific style), the work will follow a 360° Photography Consultancy approach, giving you not only the most powerful tools and contemporary design to showcase and market your work, but also a full Content Editing of both your images and texts.

The work includes styling and some CSS customization of your chosen template, it doesn’t include HTML development. If you just need a new website from a mere technical point of view, you don’t need this service. There are many web developpers out there who know much more about HTML and coding than me.

If you on the other side want a website made from the point of view of your potential clients and optimized for your market, this service is quite unique, offering you Marketing, Design, Editing and Coaching at once, in a ready-to-use product.

How does the Free Call work?
My Skype name is: PhotoSkyping
Just add me in your Skype contacts and call me at the time that you have chosen. At the end of the call, you will be free to decide whether you want to proceed working together or not. In case you’ll need more time to decide or you wish not to proceed, you'll be as free as a bird, no questions asked!

What will we talk about?
For a New Website, during the initial call we’ll focus on what are your goals, desired targets and what type of website you would like to have. We’ll have a look together at your old website if you have one and/or other websites that you like and we will start envisioning what could be a good architecture and platform for you.

How will we share Skype workspace?
The best way to talk about your photography is while we are both watching the same things together, at the same time. If you have material that you want to show to me, please send me the link in the booking form and when we’ll talk I will share my screen with you so that we can view it together. If you haven't included the link in the booking form you can send them via Skype during the call.

How is the work structured?
Once you are ready to start, I usually divide the work in 4 phases:

1. I’ll send you a link with all the info on what to send and how to send it and an agreement that will include all the features that we have discussed, the price (1500 GBP) and the delivery date, to make sure that we are on the same page on everything.

2. Everything looks good? Great! Send me your material and I’ll move forward with 3 design proposals that I'll submit to you.

3. Once you have approved the design, I will proceed working on the Development, Content Editing and Styling of your chosen template.

4. All good? I’ll transfer the domain and put the site online for you, then we'll see together how you can manage the website completely by yourself!

Will I be able to review the work during development?
Yes, of course. We will have 3 sessions for a total of 3 hours dedicated to your reviews. We’ll also have a 4th final hour for you to get familiar with managing the platform (CMS Coaching).

How long will it take?
New Websites will be delivered on a case by case basis but always within the agreed Turnaround Time (the timeframe for a New Website is normally in the range of 3 to 4 weeks). Please keep in mind that the turnaround time starts from the moment I will have received all your material.

Which platforms will be used for my website?
I normally work with Squarespace and Cargo Collective, which offer the best designs and features for photographers, are easy to use and are already optimized for mobile viewing. On Squarespace, as part of Squarespace Circle I'm able to offer you a 20% discount on all new annual plans, for the first year. I also work with Wordpress.org.

Can I choose the design for my website?
Of course you can! You can either send me a template that you have already chosen or choose between 3 different proposals that I’ll submit to you. The 3 proposals will be adapted to your style and will showcase samples of your work.

Will I need a web domain name for my new website?
Yes, you will. Either you are changing your current website and want to keep your current domain name or you are creating a website for the first time, I can transfer/connect for you any domain name to your new website but in all cases I'll need you to provide me with the access to your domain account. Your domain provider must offer full DNS access.
I can absolutely advise you on the best providers and also check for you if they have a dedicated e-mail included in their packages (an e-mail such as "info@yourdomainname.com", for example) , but please bear in mind that buying the domain name/ dedicated e-mail is not part of this service.

Can I have an Online Shop / E-commerce on my website?
You sure do! Depending on the platform, e-commerce can be implemented in different ways. With all Squarespace websites the e-commerce function, both for digital downloads or physical products to ship (such as Prints or Books), is already embedded. Also Cargo Collective has a brand new e-commerce functionality (using Stripe), where each site can be a shop: check out all the brand new features of Cargo 2 here.
With Wordpress.org, e-commerce is not embedded but can be added with external plugins, with a slightly longer work.
I can either add a shop for a small extra or you can consider the shop an add-on that you can add in a second moment; the service includes the e-commerce setting out, help in selecting the best products to sell and a Prints selling contract.

Will my website be ready to use?
Yes, your website will be ready to go live the minute we finish our last session!
Not ready to go online yet? Not a problem. We can absolutely screen your new website temporarily with a password that you'll be able to de-activate whenever you want.

When will I pay?
For New Websites an invoice will be issued and sent to you after you'll agree on all features, price (1500 GBP), payment method, details and delivery date that will be sent to you in a written form. The payment is 50% upfront and 50% at delivery.

May I cancel or reschedule my booking?
Yes, you can. I do accept cancellation at any time prior payment.
For the Free Intro Call, if you can't make it, please cancel or re-schedule within 24 hours before your appointment. For 1HR Sessions, if you need to reschedule just write me an-email and I’ll offer you the first available slot.

This, more or less, covers it all
but if you have doubts or questions please just drop me a line and I’ll get back to you asap.

Thank you!

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